Content means text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork, computer code and other material used, displayed or available as part of the Games and Platform.
Customer Account means an account held by a Registered Customer.
Fliff Cash means sweepstakes entries subject to the Sweepstakes Rules. We may give you Fliff Cash free of charge when you sign up to the Platform, as a bonus when you purchase Fliff Coins or via free alternative methods of entry as set out in the Sweepstakes Rules. You may win more Fliff Cash when you play Sweepstakes Games. YOU CANNOT PURCHASE Fliff Cash.
Fliff Coin means the virtual social gaming currency which enables you to play the Fliff Coin Games. Fliff Coins have no monetary value and cannot under any circumstance be exchanged for cash or prizes of monetary value. The only monetary value that can be derived from the use of Fliff Coins is in the form of loyalty points.
Fliff Coin Game means any game or mode played with Fliff Coin currency. We may give you Fliff Coins free of charge when you sign up to a Platform and thereafter at regular intervals when you log in to the Platform. You may win more Fliff Coins when you play the Fliff Coin Games and you may purchase more Fliff Coins on the Platform. Fliff Coin Games are social games and you cannot win monetary prizes when you play Fliff Coin Games.
Fraudulent Conduct means any of the conduct described in Section 6.1.
Game means any one or more Fliff Coin Game(s) or Sweepstakes Game(s) available on the Platform. We reserve the right to add and remove Games from the Platform at our sole discretion.
Inactive Account means a Customer Account which has not recorded any log in or log out for a period exceeding 12 consecutive months.
Participate means any of the conduct described in Section 1, including playing any Games or using our Platform in any manner whatsoever.
Platform means a mobile application, or technology belonging to, or licensed to, Fliff, Inc.
Player or you means any person who Participates.
Prizes means prizes won playing Sweepstakes Games with Fliff Cash which are redeemable under the Sweepstakes Rules.
Service means the availability and provision of the Games and the Platform that enable you to Participate.
Stake means the amount of Fliff Coins or Fliff Cash used in a Game.
Sweepstakes Rules means the Sweepstakes Rules available on the Platform.
Sweepstakes Game means any game played with Fliff Cash.
Third Party Websites means a third party website not controlled by us.
Wallet means the section of the Platform that displays Player balances.
We, or our means Fliff Inc of 100 S. Broad Street Ste 30, Philadelphia, PA 19110-9997.
Website means the website located at www.getliff.com, any other related sites operated by us and all subdomains, subpages and successor sites thereof.
XP means the loyalty credits earned by participating in Fliff Coin games. The ways in which XP can be earned will be displayed at all times on the Platform. XP can be redeemed for cash at the Player’s discretion, at the rates displayed on the Platform.
2. YOUR PARTICIPATION
2.1 You hereby declare and warrant that:
2.1. (a) you are over 18 years of age or such higher minimum legal age of majority as stipulated in the jurisdiction of your residence and are, under the laws applicable to you, allowed to participate in the Games offered on the Platform;
2.1. (b) you participate in the Games for recreational and entertainment purposes only
2.1. (c) you participate in the Games on your own behalf and not on the behalf of any other person;
2.1. (e) money that you use to purchase Fliff Coins is not tainted with any illegality and, in particular, does not originate from any illegal activity or source, or from ill-gotten means;
2.1. (f) you will not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your or third parties’ participation in any of the Games and you will not use any software-assisted methods or techniques (including but not limited to bots designed to play automatically) or hardware devices for your participation in any of the Games. We reserve the right to invalidate any participation in the event of such behavior; and
2.1. (g) in relation to the purchase of Fliff Coins, you must only use a valid payment method (or credit card, where applicable) which belongs to you.
2.3. Employees and former employees (less than 3 years since cessation of employment) of Fliff Inc, any of its respective affiliates, advertising agencies, or any other company or individual involved with the design, production, execution or distribution of the Games and their immediate family (spouse, parents,, siblings and children, whether the relationship is by birth, marriage or adoption) and household members (people who share the same residence at least 3 months of the year) are not eligible to Participate.
3. YOUR CUSTOMER ACCOUNT
3.1. You are allowed to have only one Customer Account on the Platform. If you attempt to open more than one Customer Account, all accounts you have opened or try to open may be cancelled or suspended and the consequences described in Section 13.3 may be enforced.
3.2. You must notify us immediately if you notice that you have more than one registered Customer Account on any one Platform.
3.3. You are required to keep your registration details up to date at all times. If you change your address, email, phone number or any other contact or personal information contact email@example.com in order to update your details. The name that you provide to us at registration must be identical to that listed on your government issued identification.
3.4. As part of the registration process, you will have to choose a password to login into the Platform, unless you login to your Customer Account using the Apple®, Facebook®, Google ®, or Twitter ® login facility in which case your password on those platforms will apply. It is your sole and exclusive responsibility to ensure that your login details are kept securely. You must not disclose your login details to anyone. We are not responsible for any abuse or misuse of your Customer Account by third parties due to your disclosure of your login details to any third party, whether such disclosure is intentional or accidental, active or passive. If your password is lost or stolen, or if there is unauthorized use of your account, contact us immediately at firstname.lastname@example.org
3.5. You are not allowed to transfer Fliff Coins or Fliff Cash between Customer Accounts, or from your Customer Account to other players, or to receive Fliff Coins or Fliff Cash from other Customer Accounts into your Customer Account, or to transfer, sell and/or acquire Customer Accounts.
Inactive Customer Accounts
3.6. We reserve the right to deactivate your Customer Account if it is deemed to be an Inactive Account.
Closing of Customer Accounts
3.8. You will be able to open your Customer Account again by sending a request to the Customer Support team. All requests for the re-opening of an account will be evaluated by our Customer Support and Compliance teams, which shall abide by strict customer protection guidelines.
Discretion to Refuse or Close Accounts
3.9. We reserve the right to refuse or close a Customer Account in our sole discretion but any contractual obligations already made by us will be honored accordingly.
4.1. Games offered on the Platform may have their own rules which are available on each Platform. It is your responsibility to read the rules of a Game before playing. You must familiarize yourself with the applicable terms of play and read the relevant rules before playing any Game.
Fliff Coin Purchases and Refund Policy
4.2. You can purchase additional Fliff Coins in the “Cashier” section of the Platform by providing billing authorization through the the in-app purchase payment facility of the operating system on your device (e.g. Apple or Google) or via another third party provider.
4.3. The price of the Fliff Coins will be the price indicated on the order page. When your purchase is complete, we may send you a confirmation email with your order details. Please check that the details in the confirmation message are correct and keep a copy for your records.
4.4. (a) For Fliff Coins purchases made on the website Fliff accepts all major debit and credit cards. Payments will appear on your statement as FLIFF. All payments are final. No refunds will be issued. In the event of a dispute regarding the identity of the person submitting an entry, the entry will be deemed submitted by the person in whose name the account was registered.
4.4. (b) If you purchase Fliff Coins through the in-app purchase facility in the mobile app, your purchase will be governed by the payment terms and conditions of the provider of the facility (Apple or Google). Please, review the provider’s terms of service for additional information.
You can contact email@example.com for questions concerning refunds of purchases made through Apple or Google, or the other available payment providers in the Platform.
Fliff Coin and Fliff Cash Balances
4.5. You may participate in any Game only if you have sufficient Fliff Coins or Fliff Cash (as applicable) as shown in your Wallet on the Platform. We will not extend you any credit whatsoever for the purchase of Fliff Coins or otherwise.
4.6. We may assign minimum or maximum Fliff Coin purchases as specified and offered on the Platform.
4.7. The purchase of Fliff Coins is the purchase of a product that allows you to Participate in Fliff Coin Games and is not the deposit of funds which can be withdrawn. Funds used to purchase Fliff Coins will not, and cannot, be refunded to you. Fliff Coins do not have any real money value.
4.8. Fliff Coins or Fliff Cash that have been submitted for play and accepted cannot be changed, withdrawn or cancelled and the Fliff Coins or Fliff Cash (whichever applicable) will be drawn from your Fliff Coin or Fliff Cash balance instantly.
4.9. If you are found to have one or more of your purchases returned and/or reversed or charged back, your account will be suspended. If this occurs, any purchases and winnings will be deemed void and requests to redeem Fliff Cash for Prizes will not be allowed.
4.10. In accordance with the Sweepstakes Rules:
4.10. (a) unless we require otherwise in accordance with Section 4.11(b), any Fliff Cash allocated to you is only required to be played once before it is eligible to be redeemed as a Prize; and
4.10. (b) we may, in our sole discretion, require that any Fliff Cash allocated to you be played a greater number of times in any combination of Sweepstakes Games before it is able to be redeemed as a Prize.
4.11. We reserve the right to declare Participation in any Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the pay-table, win-table, minimum or maximum stakes, odds or software.
4.12. In the event of a discrepancy between the result showing on a Game or Platform and Fliff Inc or its affiliate’s server software, the result showing on Fliff or its affiliate’s server software will be the official and governing result.
5.3. Fliff Inc reserves the right to withdraw or modify such promotions without prior notice to you.
5.4. If, in the reasonable opinion of Fliff Inc, we form the view that a Registered Customer is abusing any promotion, to derive any advantage or gain for themselves or other Registered Customers, including by way of Fraudulent Conduct, we may, at our sole discretion, withhold, deny or cancel any advantage, bonus or Prize as we see fit.
5.5. Without limiting Section 5.4, you confirm that you grant Fliff Inc an irrevocable, perpetual, worldwide, non-exclusive, royalty-free licence to use in whatever way we see fit, and without further acknowledgement of you as the author, any Content you post or publish as part of a promotion, contest or competition.
6. FRAUDULENT CONDUCT
6.1. You will not, directly or indirectly:
6.1. (a) hack into any part of the Games or Platform through password mining, phishing, or any other means;
6.1. (b) attempt to modify, reverse engineer, or reverse-assemble any part of the Games or Platform;
6.1. (c) knowingly introduce viruses, Trojans, worms, logic bombs, spyware, malware, or other similar material;
6.1. (d) circumvent the structure, presentation or navigational function of any Game so as to obtain information that Fliff Inc has chosen not to make publicly available on the Platform;
6.1. (e) engage in any form of cheating or collusion;
6.1. (f) use the Services and the systems of Fliff Inc to facilitate any type of illegal money transfer (including money laundering proceeds of crime); or
6.1. (g) participate in or take advantage of, or encourage others to participate in or take advantage of schemes, organizations, agreements, or groups designed to share:
6.1. (g) (i) special offers or packages emailed to a specific set of players and redeemable by URL; or
6.1. (g) (ii) identification documents (including, but not limited to, photographs, bills and lease documents) for the purpose of misleading Fliff Inc as to a Player’s identity.
6.2. You must not use the Platform for any unlawful or fraudulent activity or prohibited transaction (including Fraudulent Conduct) under the laws of any jurisdiction that applies to you. We monitor all transactions in order to prevent money laundering.
6.4. If you suspect any unlawful or fraudulent activity or prohibited transaction by another Player, please notify us immediately via the means of communication listed in the Customer Complaints procedure (described in Section 11).
7. INTELLECTUAL PROPERTY
7.2. You acknowledge that Fliff Inc is the proprietor or authorized licensee of all intellectual property in relation to any Content.
7.3. Your use of the Games and Platform does not provide you with any intellectual property rights in the Content, Games or Platform.
7.4. You grant us, and represent and warrant that you have the right to grant us, an irrevocable, perpetual, worldwide, non-exclusive, royalty-free license to use in whatever way we see fit, any information, images, videos, comments, messages, music or profiles you publish or upload to any website or social media page controlled and operated by Fliff Inc.
7.5. You must not reproduce or modify the Content in any way, including by removing any copyright or trademark notice.
7.6. All trademarks and logos displayed in the Games and Platform are the property of their respective owners and are protected by applicable trademark and copyright laws.
8. DISRUPTIONS AND CHANGE
8.1. The Service is provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Services.
8.2. Fliff Inc is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the Game play, nor attempts by you to Participate by methods, means or ways not intended by us.
8.3. Fliff Inc accepts no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with any Platform or its content including, without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of a Platform or its content or any errors or omissions in content.
8.4. In the event of a Platform system malfunction all Game play on that Platform is void.
8.5. In the event a Game is started but fails to conclude because of a failure of the system, Fliff Inc will reinstate the amount of Fliff Coins or Fliff Cash played (whichever applicable) in the Game to you by crediting it to your Customer Account. Fliff Inc reserves the right to alter Player balances and account details to correct such mistakes.
8.6. Fliff Inc reserves the right to remove any part of the Games from the Platform at any time. Any part of the Games that indicate incorrect behavior affecting Prize redemption, game data, Fliff Coin balances, Fliff Cash balances or other balances, that may be due to misconfiguration or a bug, will be cancelled and removed from the Platform. Player balances and account details may be altered in such cases in order to correct any mistake.
8.7. Fliff Inc reserves the right to suspend, modify, remove or add content to its application or Games at its sole discretion with immediate effect and without notice to you. We will not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the application or Games and you will have no claims against Fliff Inc in such regard.
8.8. We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but will not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
9.1. Although we take all reasonable measures to ensure that the Platform and Games are free from computer viruses we cannot and do not guarantee that the Platform and Games are free of such problems. It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
10.1. Fliff Inc is committed to protecting and respecting your privacy. Fliff Inc complies with all applicable data protection and privacy laws.
10.3. You hereby consent to receive marketing communications from Fliff Inc in respect of its offerings by way of email, post, SMS and telephone notifications, any of which you may unsubscribe from at any time by contacting firstname.lastname@example.org
11. COMPLAINTS AND CUSTOMER SUPPORT
11.1. If you would like to contact our Customer Support department or have a complaint regarding our Services, you may contact us by selecting the “Contact Us” link on the Platform and filling in the form or by emailing
11.2. Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
11.3. TO PROTECT YOUR PRIVACY, ALL EMAIL COMMUNICATIONS BETWEEN YOU AND FLIFF INC SHOULD BE CARRIED OUT USING THE EMAIL ADDRESS THAT YOU HAVE REGISTERED AGAINST YOUR CUSTOMER ACCOUNT HELD WITH FLIFF INC. FAILURE TO DO SO MAY RESULT IN OUR RESPONSE BEING DELAYED.
11.4. The following information must be included in any written communication with Fliff Inc (including a complaint):
11.4. (a) your username;
11.4. (b) your first and last name, as registered on your Customer Account;
11.4. (c) a detailed explanation of the complaint/claim; and
11.4. (d) any specific dates and times associated with the complaint/claim (if applicable).
11.5. Failure to submit a written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any complaint/claim promptly and, at a maximum, within 10 days. If for some reason you are not satisfied with the resolution of your complaint/claim, you may pursue alternative dispute resolution.
12. ALTERNATIVE DISPUTE RESOLUTION
12.1. If, at the conclusion of the process described in Section 11, you are not satisfied with the resolution of your complaint by the relevant member of Fliff Inc in the first instance, you may pursue alternative dispute resolution. All disputes shall be governed by, and construed in accordance with, the laws of the State of Pennsylvania, without giving effect to any choice of law or conflict of law rules (whether of the State of Pennsylvania or any other jurisdiction), which would cause the application of the laws of any jurisdiction other than the State of Pennsylvania.
13. DEACTIVATION / LIMITATION / SUSPENSION OF ACCOUNT
13.1. Fliff Inc hereby reserves the right to deactivate, limit, or suspend your Customer Account for any reason whatsoever at any time without notifying you.
13.2. (b) you have more than one Customer Account on any Platform;
13.2. (c) the name registered on your Customer Account does not match the name on the financial/bank account and/or the credit/debit card(s) used to make purchases on the said Customer Account;
13.2. (d) your communication with us consists of harassment or offensive behavior, including (but not limited to) threatening, derogatory, abusive or defamatory statements or remarks, or racist, sexually explicit, pornographic, obscene or offensive language;
13.2. (e) your Customer Account is deemed to be an Inactive Account;
13.2. (f) you become bankrupt;
13.2. (g) you provide incorrect or misleading information while registering or verifying a Customer Account including, but not limited to, name, state of residence, date of birth and/or any other identity details;
13.2. (h) your identity cannot be verified;
13.2. (i) you attempt to use your Customer Account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by playing Games using the website through a third party or on behalf of a third party;
13.2. (j) you are not over 18 years of age;
13.2. (k) you are located in a jurisdiction where Participation is illegal;
13.2. (l) you have allowed or permitted (whether intentionally or unintentionally) someone else to Participate using your Customer Account;
13.2. (m) you have played in tandem with other Player(s) as part of a club, group, etc., or played the Games in a coordinated manner with other Player(s) involving the same (or materially the same) selections;
13.2. (n) where Fliff Inc has received a “charge back”, claim or dispute and/or a “return” notification via a payment mechanism used on your financial/bank account or online wallet;
13.2. (o) you have failed our due diligence procedures, or are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
13.2. (p) it is determined by Fliff Inc that you have employed or made use of any system (including, but not limited to, machines, computers, software or other automated systems such as bots) designed specifically to gain an unfair advantage.
13.3. If Fliff Inc deactivates or suspends your Customer Account for any of the reasons referred to in Section 13.2 above, you will be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by Fliff Inc (together “Claims” ) arising therefrom and you will indemnify and hold Fliff Inc harmless on demand for such Claims.
13.4. If we have reasonable grounds to believe that you have participated in any of the activities set out in Section 13.2 above then we reserve the right to withhold all or part of the balance and/or recover from your Customer Account any Prizes or virtual funds that are attributable to any of the activities contemplated in Section 13.2. In such circumstances, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
13.5. If your Customer Account is confirmed to have been deactivated due to fraudulent or illegal activity by you, the redeemed value of any Prizes credited to your Customer Account will be forfeited.
13.6. Fliff is a platform for recreational use only. If your Customer Account is determined, in our best judgment, to be professional or non-recreational, we reserve the right to limit your ability to play.
14. INDEMNITY AND LIMITATION OF LIABILITY
14.1. YOU HEREBY AGREE TO INDEMNIFY AND HOLD HARMLESS US, OUR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS AND AFFILIATES, OUR ULTIMATE PARENT AND PARENT COMPANIES AND ANY OF OUR OR THEIR SUBSIDIARIES AGAINST ANY AND ALL COSTS, EXPENSES, LIABILITIES AND DAMAGES (WHETHER DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE OR OTHER) ARISING FROM ANY PARTICIPATION BY YOU, INCLUDING WITHOUT LIMITATION:
14.1. (a) VISITING, USE OR RE-USE OF THE PLATFORM;
14.1. (b) USE OR RE-USE OF THE PLATFORM BY MEANS OF TELECOMMUNICATION SERVICES;
14.1. (c) RE-USE OF ANY MATERIALS AT, OR OBTAINED FROM, THE PLATFORM OR ANY OTHER SOURCE WHATSOEVER;
14.1. (d) ENTRY TO, OR USE OR RE-USE OF THE PLATFORM SERVERS;
14.1. (e) FACILITATING OR MAKING A PAYMENT INTO YOUR CUSTOMER ACCOUNT;
14.1. (f) PLAYING THE GAMES THROUGH ANY DELIVERY MECHANISM OFFERED; AND
14.1. (g) ACCEPTANCE AND USE OF ANY PRIZE.
Limitation of Liability
14.2. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL THE TOTAL LIABILITY OF OUR DIRECTORS, OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS AND AFFILIATES, OUR ULTIMATE PARENT AND PARENT COMPANIES AND ANY OF OUR OR THEIR SUBSIDIARIES TO YOU IN CONTRACT, TORT, NEGLIGENCE OR OTHERWISE, FOR ANY LOSS OR DAMAGE HOWSOEVER ARISING FROM ANY CAUSE, WHETHER DIRECT OR INDIRECT, OR FOR ANY AMOUNTS (EVEN WHERE WE HAVE BEEN NOTIFIED BY YOU OF THE POSSIBILITY OF SUCH LOSS OR DAMAGE) EXCEED THE VALUE OF THE Fliff Coin PURCHASES YOU HAVE MADE VIA YOUR CUSTOMER ACCOUNT IN RESPECT OF THE RELEVANT GAME OR PRODUCT THAT GAVE RISE TO THE RELEVANT LIABILITY. FLIFF INC ACCEPTS NO LIABILITY FOR ANY LOSS OR DAMAGE HOWSOEVER ARISING BEYOND THIS AMOUNT WHICH IS DEEMED OR ALLEGED TO HAVE ARISEN OUT OF OR IN CONNECTION WITH YOUR PARTICIPATION. THIS INCLUDES, WITHOUT LIMITATION, DELAYS OR INTERRUPTIONS IN OPERATION OR TRANSMISSION, LOSS OR CORRUPTION OF DATA, COMMUNICATION OR LINES FAILURE, ANY PERSON’S MISUSE OF THE GAMES OR THE PLATFORM OR THEIR CONTENT OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE GAMES OR THE PLATFORM.
Survival of Obligations
15. FLIFF INC NOT A FINANCIAL INSTITUTION
15.1. You will not receive any interest on outstanding Prizes and you will not treat Fliff Inc as a financial institution.
No legal or tax advice
15.2. Fliff Inc does not provide advice regarding tax and/or legal matters. Players who wish to obtain advice regarding tax and legal matters are advised to contact appropriate experts and advisors in the field.
15.3. You are strictly prohibited from utilizing the Services and the systems of Fliff Inc to facilitate arbitrage through currency exchange transactions. Where Fliff Inc deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
16.4. You are solely responsible for any taxes which apply to any Prizes that you collect from your Participation.
16.10. All correspondence between you and us may be recorded.
16.12. In the event of a change of control, merger, acquisition, or sale of assets of Fliff Inc, your Customer Account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via email or via our Platform explaining your options with regard to the transfer of your Customer Account.
Applicable Law and Jurisdiction